Skip to main content
Warum O2
Warenkorb
Service
Gelöst

Top up via bank transfer


Hello,

i needed to top up my credit with only 1€ and by reading article about top up via bank transfer, i made so. 

Two days ago i made this transfer but still i did not received this 1€ to my balance. I have prepaid number.

What’s next? Could you please help with this issue?

Lösung von Bumer

Phone number and check digit.

 

11 Antworten

Bumer
Legende
  • March 6, 2024

The purpose of use is the phone number with the checksum?


  • Autor
  • Einsteiger:in
  • March 6, 2024

No. I just needed to have a fix sum on my balance because each month i use an internet pack option.


Bumer
Legende
  • March 6, 2024

The EURO will then be transferred back in the next few days.

recharge credit


  • Autor
  • Einsteiger:in
  • March 6, 2024

Back to my debit card ? Why so?

Isn’t top up of a prepaid number via bank transfer possible? 


Bumer
Legende
  • March 6, 2024

Yes, charging is only possible with the correct intended use.


  • Autor
  • Einsteiger:in
  • March 6, 2024

And what could be the intended use? I wrote my telephone number. I made this transfer like it’s said in one of your company’s article.


Bumer
Legende
  • Lösung
  • March 6, 2024

Phone number and check digit.

 


  • Autor
  • Einsteiger:in
  • March 6, 2024

This is not the same article i read. Thank you for help. I will try again.


o2_Sven
  • Moderator
  • March 7, 2024

Hello @Ina96 ,

did you read an article here in the community? If so please point it out so that potentially old or faulty information can then be changed.
And have you been able to make the transactions now, with the help of Bumer’s screenshot?

 

Kind regards, Sven


  • Autor
  • Einsteiger:in
  • March 7, 2024

Hello,Sven.

yes, on wikipedia :

https://www.prepaid-wiki.de/tarife/%C3%9Cberweisung_O2

but this was my fault that i did not search about check digit meaning and i should have read to the end about SMS sending to the short number 56656.

Bumer’s screenshot helped. The transfer was successful.
Thank you.


o2_Sven
  • Moderator
  • March 8, 2024

Hello @Ina96 ,

okay so it was a third party source in this case.
It’s good to hear that everything worked out now and the transfer worked. If you have any questions in the future, feel free to come back to us here.

 

Kind regards, Sven