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Sepa direct debit failed

  • January 26, 2024
  • 3 Antworten
  • 105 Aufrufe
P
Besucher:in

My SEPA direct debit failed due to lack of balance for my prepaid internet/calling pack. Do I need to transfer the amount somewhere or they will carry out another debit on their own in a few days? Thanks in advance. 

 

o2_Giulia, 26.01.2024, 11:04: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

Lösung von o2_Steffen

Hello @Psriv, is your phone number a prepaid number?

If that is the case, you can use the following bank details:

Telefonica Germany

IBAN: DE73 7002 0270 0005 7169 77

BIC: HYVEDEMMXXX

Verwendungszweck(intended use): Your Prepaid Number

Kind regards

Steffen

3 Antworten

o2_Cora
  • o2_CoraTeam
  • January 28, 2024

Hello @Psriv, 

If a direct debit has failed, please transfer the invoice amount to us. You will find the bank details on your invoice.

Please do not wonder, you will be charged with a return debit fee on your next invoice. 

Best regards
Cora

P
Besucher:in
  • Psriv
  • Autor
  • Besucher:in
  • January 28, 2024

Hello @Psriv, 

If a direct debit has failed, please transfer the invoice amount to us. You will find the bank details on your invoice.

Please do not wonder, you will be charged with a return debit fee on your next invoice. 

Best regards
Cora

I cannot find the invoice/bank details.

o2_Steffen
  • o2_SteffenTeam
  • Team
  • Lösung
  • January 29, 2024

Hello @Psriv, is your phone number a prepaid number?

If that is the case, you can use the following bank details:

Telefonica Germany

IBAN: DE73 7002 0270 0005 7169 77

BIC: HYVEDEMMXXX

Verwendungszweck(intended use): Your Prepaid Number

Kind regards

Steffen

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