geklautes sim/handy

also, i’m travelling so it’s not as simple as requesting a new sim to my old address. i want to just turn off the sim until i have a chance to recover it. or at least access my o2online to see if someone is actually using it or not.. or maybe there’s some control over it i can have there?

hey, i just want to loginto o2online but how without my sim!!!!!????? you keep insisting on sending me a temp password, which is now probably prompting the thieves to try logging into MY ACCOUNT!!!!! total lack of SAFETY!!! in theft situations!!!!!! i didn’t know you were gonna just send a damn code to my stolen phone!!!!!

why would you do that without confirmation or warning!!!!! you just say enter your number here and start shooting off codes to whoeverrrrrrr!!! aaaahhhahahahhhhhhasaaaaaaahhhh!!!!

not good. not safe.
Edit o2_Bianca: Comment moved to this post. Please post your request only in one post

look. ALLLLL my passwords can be reset by whoever has stolen my PHONE!!!!!! how the hell to i access o2online and how do i deactivate my damn phone when o2online insists i reset my passsssswwwwwooooorrddddd via an SMS to the thievessss??????

makes no damned sense!!! i should be able to send a cancel request!!! and only if someone has the sim code should they be able to cancel the cancel request..
Edit o2_Bianca: Comment moved to this post. Please post your request only in one post

Hallo @tonyyyyyyyy,
welcome to the o2 community. It's nice to see you here. Even if it's not for a good reason. First of all, your SIM card should be blocked. Have you already ordered this? Are you using a contract or a prepaid card?
Best regards
Bianca

prepaid.. i can’t log into my o2 is the point actually. i don’t have my sim card and i’m powerless

is it possible to allow me to attempt my password a few more times?? you guys keep changing your password standards and i’ve been a customer since like 2005-6ish.. maybe 2007, but all this password changing is soooo insecure.. i have to start keeping a log of all my passwords because there’s no way a human mind can remember 20 different 12 digit hard passwords!!!! that’s not the weak point. the weak point is someone getting a hold of your phone and simply getting a password reset to your email or sms which they can easily access on your phone if it’s freshly stolen (or borrowed!)

tyrone white XXXXXXXXXXXXX
Edit o2_Bianca: Number removed. This is a public community. Please do not post personal data

Hallo @tonyyyyyyyy,
Please contact our o2 Loop customer service from 10am (+49 176 888 55 282 Sa. 10:00-18:00Uhr). They will be able to help you with your request.
Best regards
Bianca

ok.. just tried that.. i just want to log in.. then i could use free chat, and/or i could check things myself..

20 mins i was on hold.. costing me over 2EUR just to be disconnected before i reached anyone!!! >:(

o2 prepaid must be the worst service to have if your phone is stolen!!!

the thieves have better access to your personal data and prepaid credit without any passwords than i have with!!!

crazy!

security based solely on physical possession of a tiny electronic device with zero security redundancy is quatsch! oder? yeah my phone is locked with a code, but everyone typically gets sms message previews (if not the entire message) even on their lockscreen.. so these dudes could access soooooooooooo much with having stolen my phone.. reset banking passcodes, email passcodes, sooooo much by just receiving passcode reset codes on my phone which is totally out of my control.. because you are blocking out access to the actual account owner. me!

ridiculous. i have like 3EUR left on my skype account now and can’t waste it on a maybe, plus i have a lot of other important calls to make especially now since 40% of my calling capacity was wiped in just one wasted call to o2!!! :(

there was an option in the beginning when i called that number to sperr the sim. can i eventually un-sperr it later if i get it back and then just use the same sim card again?

Hello @tonyyyyyyyy , yes, if you have received your SIM card again, you can have it unblocked by our colleagues on the hotline.

Best regards

Steffen

@tonyyyyyyyy, I'm very happy to read that you got your smartphone back from the police. I certainly hope that nothing like this happens to you again. 😁💙

Best regards

Steffen