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my phone was not delievered

  • April 7, 2022
  • 2 Antworten
  • 37 Aufrufe
F
Besucher:in

dear Admin

i have purchased an online phone, i paid it fully, i did a mistake in the adresse, its a very small mistake, DHL are saying they have send it back to o2, i couldnt reach anyone from o2 to check whats the status, when i called the english speacking support, he is asking me for contract number PKK and so many details and he dont believe its me. please can you help me?

i dont know wheres the contract number or PKK

 

Edit by o2_Katja: Moved to our english community

Lösung von o2_Andrea

Dear @Fakhi ,

thank you for your reply in the private message.

I can only see the delivery by DHL on April 7th in our system. I can't find an entry that the shipment was returned to us. Nothing has arrived back at our address.
However, there is an entry in the tracking system that a drop-off location has been entered or a neighbour has been entered where the parcel should be delivered, so I assume that the parcel was dropped off/delivered there. Have you checked this once?

Kind regards,

Andrea

2 Antworten

o2_Andrea
  • o2_AndreaTeam
  • Team
  • April 9, 2022

Dear @Fakhi ,

welcome to our community. ❄

Unfortunately, your community account is not linked to any record. Therefore, I am writing you a private message from o2_Support.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
  • o2_AndreaTeam
  • Team
  • Lösung
  • April 13, 2022

Dear @Fakhi ,

thank you for your reply in the private message.

I can only see the delivery by DHL on April 7th in our system. I can't find an entry that the shipment was returned to us. Nothing has arrived back at our address.
However, there is an entry in the tracking system that a drop-off location has been entered or a neighbour has been entered where the parcel should be delivered, so I assume that the parcel was dropped off/delivered there. Have you checked this once?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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