Hello, I learned that it is not possible to cancel my postpaid contract. This is the history of my SIM-card order.28.01.2022 → contract start date 07.02.2022 → I did not receive my SIM card. I called customer care services. They created a new SIM card order. They said your SIM card shipment seems lost! 14.02.2022 → I did not receive my SIM card. I called customer care services again. They said “you will receive your SIM card in the few days”. I have been waiting for a SIM card for more than 17 days. I am really wondering when I am going to receive the SIM card? In addition, I cannot see my postpaid contract details on the Mein O2 account page. In summary, please share the tracking number for the SIM card and please connect my postpaid contract to my O2 account. Best regards,Baris Cemal Onur

Gelöst

SIM Card Not Received & Postpaid Contract is not connected to my Mein O2 account

Forum|Forum|3 years ago
February 15, 2022
1 Antwort
47 Aufrufe

C

cemalonur
Besucher:in

Hello, I learned that it is not possible to cancel my postpaid contract. This is the history of my SIM-card order.

28.01.2022 → contract start date
07.02.2022 → I did not receive my SIM card. I called customer care services. They created a new SIM card order. They said your SIM card shipment seems lost!
14.02.2022 → I did not receive my SIM card. I called customer care services again. They said “you will receive your SIM card in the few days”.
I have been waiting for a SIM card for more than 17 days. I am really wondering when I am going to receive the SIM card? In addition, I cannot see my postpaid contract details on the Mein O2 account page. In summary, please share the tracking number for the SIM card and please connect my postpaid contract to my O2 account. Best regards,Baris Cemal Onur

Lösung von o2_Jessica

Hello @cemalonur,

with reference to our forum guidelines, I would like to point out that double postings are not desired. Therefore, please stay in your thread so that it does not become confusing. The posts will all be edited one by one. We are not a real-time chat forum.

Kind regards
Jessica :sunny:

o2_Jessica
Team
Lösung
Forum|Forum|3 years ago
February 18, 2022

Hello @cemalonur,

with reference to our forum guidelines, I would like to point out that double postings are not desired. Therefore, please stay in your thread so that it does not become confusing. The posts will all be edited one by one. We are not a real-time chat forum.

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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