Homepot not working and slow response from o2

Dear Kurt,

Many thanks for your response. this is really distressing for me to know that big company like O2 is feeling helpless in this regard. 
I am using an O2 postpaid mobile number (on contract) which is different from my O2 homespot number. I get 20 GB per month and I have already consumed nearly 14 GB in last few days. If you reset my data limit till the time I don’t get the replaced o2 homespot, that will be a great help. This way I can atleast continue working using my mobile data (which is very limited now). 
thanks.

Hi, 

My problem is not solved.

Thanks

Hi @UnlockTP, 

according to your wish and as o2_Kurt promised to you, I have just reset your data-volume of your mobile tariff. You now have 20 GB available. I hope this helps. 

Did you get any news from the shop concerning your HomeSpot?

Loving greetings,

Tobias

Dear Tobias, 

Thanks for confirming that. I have not checked my data limit but I trust it is increased as per yours and o2_kurt’s message. 

Regarding my Homespot, oh god, I am sorry to say but this ‘Repair service’ partner of O2 has the worst quality and the very unprofessional behavior. I and o2 store guys checked the replaced homespot that o2 store received and guess what! It did not read the Sim card. So the replaced Homespot was useless and we wasted 1.5 hrs trying to make it work. 

So, I am having very bad experience because repair partner will take another 5 working days, which means another one week. I am really exhausted now and putting myself at risk by travelling to office in public transport sometimes (because mobile data doesnot allow me to download big files and attend online meetings) in COVID times. I don’t know if the repair partner understand the sensitivities and importance of WIFI in these CIVUD times. 

I don’t how you can help here, but any support would be highly appreciated. 

Thanks, 

Hi @UnlockTP, 

I understand the urgency that you need the o2 HomeSpot as soon as possible. 

But as the o2 shop already helps you to clarify the issue for you, please wait for the solution of the o2 shop. 

As already confirmed, you can use your mobile phone-contract now with 20 GB data-volume. This means that you can use your phone now as hotspot, if you like. Please have a look here: quick and easy installation of a hotspot with your device Unfortunately, it is all in German. I hope you manage to understand it. 

I hope that you will soon receive some positive news from your shop. 

Loving greetings,

Tobias