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Switch - o2 M 2018 to o2 M 2020

P
Neuling
  • pd94
  • Neuling
  • 3 Antworten

Hi, 

My contract is about to end. I got o2 M in 2018 together with iPhone 8 - Junge Leute and Hardware rabat were applicable. I was not the person signing the contract and later on, when it was transferred to me, unfortunately no one told me that my hardware rabat will disappear, as iPhone 8 contract is not transferable. The result of that is now I am paying around 25 EUR for old o2 M tariff (and 30 EUR for iPhone which is still not under my name).

I want to get iPhone 11 together with new o2 M tarif but unfortunately I cannot pick it when I click ‘’switch the tarif’’. It shows me only worse tariffs or way more expensive with the data volume I don’t need. There’s no new M tarif. The result is, the offer for me is way worse that the offer for a new Junge Leute client - new client gets more internet (20 gb instead of my 15 gb) for lower price. 

Is there anything I can do about it? I want to keep my phone number but I don’t want to get worse offer than new clients. If taking my number to the cheaper offer won’t work I would need to switch my provider.

Thanks in advance. 

Lösung von o2_Tobias

Hi @pd94,

 

thanks for your confirmation of my offer.

 

Yes, you are right. As the hardware-discount is better than the young people-discount, I gave you only the hardware-discount. Hardware- and young people-discount both is not possible in your case.

 

The tariff-change will take place within the next 48 hours. Afterwards, you will receive a tariff-confirmation by e-mail.

 

For your device iPhone 11 64GB in black you will receive in the next days a payment plan. The device will arrive at your contact address within the next 5 work days. After arrival we will charge the prepayment together with the 1st rate within 21 days.

 

I hope you enjoy your new iPhone.

 

Loving greetings,

Tobias

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    4 Antworten

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 20. April 2020

    Hi @pd94,

     

    welcome to our English community. Thanks for contacting us here concerning a good extension offer. 

     

    I am pleased to help you.

     

    I have just sent a good offer by e-mail to you. The offer includes the tariff “o2 Free M” with 20 GB data-volume and the iPhone 11 64 GB.

     

    Do not be suprprised that you do not find the young people-benefit in the offer. The hardware-discount was better for you.

     

    Additionally, the offer has the option “o2 TV L” which is in the first 3 months for free. Afterwards, you will be charged with 9,99 € per month. The option can be cancelled at any time on a monthly basis. Further information concerning the option “o2 TV” you find also here: https://www.o2online.de/tv-apps-zubehoer/o2-tv

     

    Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

     

    If you like to accept this offer, just click on the button “Vertrag verlängern” in the e-mail. Your contract will then be prolonged for 24 months.

     

    I hope that this offer is interesting for you.

     

    Loving greetings,

    Tobias

     

     

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 27. April 2020

    Dear @pd94 ,
     
    we have not yet received any feedback from you on our offer. Is there still interest in extending your contract?
     
    kind regards,
    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    P
    Neuling
    • pd94
    • Autor
    • Neuling
    • 3 Antworten
    • 30. April 2020

    Hi @o2_Tobias @o2_Andrea , 

    Yes, I am interested in extending my contract, I just have one question - in my previous contract I had two offers together, Junge Leute and Hardware Rabat. Can I also have them both now, or is hardware rabat excluding junge leute? From the offer I see on my e-mail I can get only hardware rabat.

    Best, 
    Patricia

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 5. Mai 2020

    Hi @pd94,

     

    thanks for your confirmation of my offer.

     

    Yes, you are right. As the hardware-discount is better than the young people-discount, I gave you only the hardware-discount. Hardware- and young people-discount both is not possible in your case.

     

    The tariff-change will take place within the next 48 hours. Afterwards, you will receive a tariff-confirmation by e-mail.

     

    For your device iPhone 11 64GB in black you will receive in the next days a payment plan. The device will arrive at your contact address within the next 5 work days. After arrival we will charge the prepayment together with the 1st rate within 21 days.

     

    I hope you enjoy your new iPhone.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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