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Request for new sim card

  • June 1, 2023
  • 2 Antworten
  • 39 Aufrufe
D
Einsteiger:in

Hi, I have a postpaid plan, I lost my last phone so I blocked my sim card. I went to an O2 shop to get my new sim card but their systems were not working and they couldn’t find me, they told me to call the hotline to request it but I have no phone available to do it and I cannot find my customer number. Is there any way you can help request my new sim card?

Lösung von o2_Giulia

Hello @DIEGO YP,

sorry for my late reply. I have just checked and found that you have got a new SIM card in the meantime.

I hope that everything is working. If you have any further questions, please let us know.

Best regards

Giulia

    2 Antworten

    Vilureef
    Legende
    • Vilureef
    • June 1, 2023

    Hello @DIEGO YP,

    Have you registered for "My O₂“? There you can order a replacement Sim.

    Best regards

    -
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • June 10, 2023

    Hello @DIEGO YP,

    sorry for my late reply. I have just checked and found that you have got a new SIM card in the meantime.

    I hope that everything is working. If you have any further questions, please let us know.

    Best regards

    Giulia

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