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Wrong mobile bill

  • August 1, 2015
  • 2 Antworten
  • 152 Aufrufe
ruthesanbalasubramaniam
Besucher:in
Past one year I'm calling the landline numbers but suddenly(23.06  to 22.07) I got 67€ bill. 35.62€ for landline usage. I'm using O2 blue select and  have festnetz flat. What should i do now?

Lösung von o2_Carina

Hello ruthesan,

we´re sorry that your Festnetz-Flat has not worked in your last bill. I have now credited the extra costs to your account . The credit will cleared with your next bill.

Regards,

Carina

    2 Antworten

    LMSMDK
    Legende
    Forum|alt.badge.img+26
    • LMSMDKLegende
    • Legende
    • August 1, 2015
    Hello,

    how old is your tariff?

    After 24 months special conditions will be ceased.

    Do you have for example a tariff with "Junge Leute" - benefit or the additional festnetz flat?

    Nur ein Kunde. Aber ich möchte dir gerne helfen so gut ich kann. :)
    o2_Carina
    • o2_CarinaTeam
    • Team
    • Lösung
    • August 3, 2015
    Hello ruthesan,

    we´re sorry that your Festnetz-Flat has not worked in your last bill. I have now credited the extra costs to your account . The credit will cleared with your next bill.

    Regards,

    Carina

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