Lösung von o2_Carina
Zur Antwort springenWrong mobile bill
Past one year I'm calling the landline numbers but suddenly(23.06 to 22.07) I got 67€ bill. 35.62€ for landline usage. I'm using O2 blue select and have festnetz flat. What should i do now?
Benutzerebene 7
- Legende
- 19887 Antworten
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1 August 2015
Hello,
how old is your tariff?
After 24 months special conditions will be ceased.
Do you have for example a tariff with "Junge Leute" - benefit or the additional festnetz flat?
how old is your tariff?
After 24 months special conditions will be ceased.
Do you have for example a tariff with "Junge Leute" - benefit or the additional festnetz flat?
Benutzerebene 7
- Team
- 10793 Antworten
-
3 August 2015
- Lösung
Hello ruthesan,
we´re sorry that your Festnetz-Flat has not worked in your last bill. I have now credited the extra costs to your account . The credit will cleared with your next bill.
Regards,
Carina
we´re sorry that your Festnetz-Flat has not worked in your last bill. I have now credited the extra costs to your account . The credit will cleared with your next bill.
Regards,
Carina
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