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When will they send me the router? I need internet at home.

  • 15 September 2021
  • 4 Antworten
  • 152 Aufrufe
A
Rang

o2 do not have an email to contact them? how can it be? I can't contact them by phone because my phone is Spanish and I'm in Spain, so I can only write here. My Doubt is:

Yesterday around 3 in the afternoon I bought the rate o2 - my Home L flex (DSL) at Check24.de of 44.40 €  per month and I have not yet received any activation email from you only from Check24.de, nor the day on which You will send me the router at home (My boyfriend lives in Germany and right now he is without internet yet. He is not German either and he speaks very little German like me). So I don't know what to do now.

PLEASE HELP.

 

 

 

Edit o2_Giulia: moved to English o2 Community: Broadband/DSL

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Lösung von Alicia707 27 September 2021, 16:05

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4 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

You need to contact Check24 if you do not receive the 'Auftragsbestätigung' within a few days.

The router is usually sent a few days before the connection date, but if you only ordered yesterday that will most likely not be for a few weeks.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Giulia

Hello @Alicia707,

welcome to our o2 Community :relaxed:

It usually takes a few days until you receive your DSL order confirmation. Have you received any information by now, i.e. do you have an installation date already? The router is sent to your adress around one week before the activation date.

Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
A
Rang

Hello Giulia :) 

Yes, I have received finally the order confirmation, now i'm waiting for the router to be mailed to me. They say that day 7 October will arrive and that day the technician will mount it. I have the tracking number so now I'm calmer. 

 

Thank you :D

o2_Giulia

Hello @Alicia707,

I am glad that everything is fine now. If you have any questions, please let us know. We are happy to support you with any questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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