Refund after rejection

Hello ​@Dhiraj0606,

welcome to our o2 Community 🙂

Good, that bs0 already could give you answers 🙂

That is not so fortunate, that your order has been rejected after you made an additional payment. 

When did you place your order and made the additional payment?

Please keep us also updated here, how the refund proceeds.

Best Regards,

Gerrit

Order placed on march 12 payment on same day and got rejected on march 13

Hey ​@Dhiraj0606,

you will definitely get your deposit back, so you don't have to worry about that. Unfortunately, this may take a few weeks. I can only ask you for more patience.

Its been more than 2 weeks still i have not get the refund how can i reach them 

Hello ​@Dhiraj0606 ,

I regret that the money is still not in your account. In this case, please contact our colleagues
on the English hotline directly so that the case can be finally clarified. We cannot access your customer data here.

Best regards,
Maria