Skip to main content
Warum O2 Service
Gelöst

Refund after rejection


I ordered iphone and they ask to pay 185 euro as initial payment but after payment they rejected by order . Its very annoying after paying and what about refund when will i get that refund i need my money to purchase device

Lösung von bs0

If the order was rejected any advance payment will be refunded automatically but o2 is very slow and this can take 2 - 3 weeks.

Zur Antwort springen
War das hilfreich für dich?

6 Antworten

bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 42123 Antworten
  • Lösung
  • 12. März 2025

If the order was rejected any advance payment will be refunded automatically but o2 is very slow and this can take 2 - 3 weeks.


o2_Gerrit
  • Moderator
  • 7100 Antworten
  • 15. März 2025

Hello ​@Dhiraj0606,

welcome to our o2 Community 🙂

Good, that bs0 already could give you answers 🙂

That is not so fortunate, that your order has been rejected after you made an additional payment. 

When did you place your order and made the additional payment?

Please keep us also updated here, how the refund proceeds.

Best Regards,

Gerrit


  • Autor
  • Neuling
  • 2 Antworten
  • 15. März 2025

Order placed on march 12 payment on same day and got rejected on march 13


o2_Lea
  • Moderatorin
  • 4796 Antworten
  • 16. März 2025

Hey ​@Dhiraj0606,

you will definitely get your deposit back, so you don't have to worry about that. Unfortunately, this may take a few weeks. I can only ask you for more patience.


  • Autor
  • Neuling
  • 2 Antworten
  • 31. März 2025

Its been more than 2 weeks still i have not get the refund how can i reach them 


o2_Maria
  • Moderatorin
  • 22158 Antworten
  • 4. April 2025

Hello ​@Dhiraj0606 ,

I regret that the money is still not in your account. In this case, please contact our colleagues
on the English hotline directly so that the case can be finally clarified. We cannot access your customer data here.

 

Best regards,
Maria


Deine Antwort