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Abonnement - die aktuelle Nummer behalten

E
Besucher:in
Guten Morgen. Ich bin seit über 3 Jahren online. Aufgrund zu häufiger Käufe der Internetpalette bin ich zu dem Schluss gekommen, dass es besser ist, ein Abonnement abzuschließen. Wie kann ich es von meiner Kontoposition aus tun, um meine aktuelle Nummer zu behalten?

 

Edit o2_Sven 26.03.2023/14:24: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

Lösung von o2_Dominik

Hello @Elixir 

Where exactly are you trying to create the order? Did you try to select a subscription through the Website?

On the checkout page (where you have to enter your contact and address details), you have the possibility to set a check and enter the phone number you want to take with you.

 


Please do let me know, if you still have any issues 💙

sincerely,
Dominik​​​​​​​

    10 Antworten

    jsc
    Legende
    Forum|alt.badge.img+30
    • jscLegende
    • Legende
    • March 26, 2023

    Please use DeepL as Translater, or write in english. Thanks 

    Pünktlich zum Release geliefert iPhone 17 Pro Max Silver 256GB nun in Kombination mit Watch Ultra 2 Black
    E
    Besucher:in
    • Elixir
    • Autor
    • Besucher:in
    • March 26, 2023

     

    I have been in the o2 network for over 3 years. Too often I have to buy internet packages, so I came to the conclusion to take a subscription. Please help me how can I do it from my o2 account but be sure to keep my current number. If there is anyone who can help me with this I will be grateful

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • March 26, 2023

    Hello @Elixir ,

    I assume you are currently using a prepaid card from us. If you were to enter into a contract with us now, you can take your number from the prepaid card with you to the contract, that is possible.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    E
    Besucher:in
    • Elixir
    • Autor
    • Besucher:in
    • March 26, 2023
    Yes exactly. How can I do this ?
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • March 27, 2023

    Hello @Elixir ,

    you should have the option to bring your number over directly when you order your new contract. Or alternatively you can also start the process once you have your new contract online through the “mein o2” of the new contract.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    E
    Besucher:in
    • Elixir
    • Autor
    • Besucher:in
    • March 27, 2023
    unfortunatelly it is not available. I have already tried to order a subscription but there is no option to leave the number
     

     

     

    o2_Dominik
    • o2_DominikTeam
    • Team
    • Lösung
    • March 28, 2023

    Hello @Elixir 

    Where exactly are you trying to create the order? Did you try to select a subscription through the Website?

    On the checkout page (where you have to enter your contact and address details), you have the possibility to set a check and enter the phone number you want to take with you.

     


    Please do let me know, if you still have any issues 💙

    sincerely,
    Dominik​​​​​​​

    o2_Dominik
    • o2_DominikTeam
    • Team
    • March 30, 2023

    Hi @Elixir 

    Did you manage to setup a tarif with your existing phone number or do you still need additional assistance?

    Please do give me feedback here 💙

    sincerely,
    Dominik

    E
    Besucher:in
    • Elixir
    • Autor
    • Besucher:in
    • March 30, 2023

    Hi Dominik .Thank you. You explained everything very clearly 💪☺️👏

    o2_Dominik
    • o2_DominikTeam
    • Team
    • March 31, 2023

    I’m happy everything worked out well for you @Elixir 💙

    If you have any additional questions, you know where you can find us 😊

    sincerely,
    Dominik

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