Hi,
I did not understand the first pay, in the contract said I have to pay for internet + router, I’ve just checked my first bill and I see the following:
It’s suppose my plan should be 45€ (40€ promotional internet XXL plan + router)
Can someone explain me this?
Edit o2_Sven 11.08.2022/11:30: Removed personal data
Lösung von o2_Sven
Hello
the bill is split into three parts. First the monthly costs that you have, then any one time fees that came with the contract and finally any discounts that will be deducted from the previous two parts.
The router was booked after the activation of the contract and as such is only partially being booked on this bill with 4,51€ instead of the usual 4,99€. You also had two one time fees for the router with 49,99€ and then the 9,99€ for shipping.
The base rate for the internet connection itself is 79,99€ for the my Home XXL from this a total of 50€ is being deducted, split between the 40€ discount that is permanent for this contract and the 10€ discount that will run until the 30th of June 2023.
And then finally you have the activation fee that is 69,99€ which is being completely discounted as well. So that for this first bill you end up at the sum of 94,48€. The following bills will then only contain the monthly fees for contract and router. I hope this clears it up, if you have any further questions concerning this, let us know.
Kind regards, Sven
Hello
the bill is split into three parts. First the monthly costs that you have, then any one time fees that came with the contract and finally any discounts that will be deducted from the previous two parts.
The router was booked after the activation of the contract and as such is only partially being booked on this bill with 4,51€ instead of the usual 4,99€. You also had two one time fees for the router with 49,99€ and then the 9,99€ for shipping.
The base rate for the internet connection itself is 79,99€ for the my Home XXL from this a total of 50€ is being deducted, split between the 40€ discount that is permanent for this contract and the 10€ discount that will run until the 30th of June 2023.
And then finally you have the activation fee that is 69,99€ which is being completely discounted as well. So that for this first bill you end up at the sum of 94,48€. The following bills will then only contain the monthly fees for contract and router. I hope this clears it up, if you have any further questions concerning this, let us know.
Kind regards, Sven
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