new sim, mobile data not enabled as per plan

vor 9 Tagen
October 4, 2026
1 Antwort
19 Aufrufe

NewinGermany
Besucher:in

I got a new SIM card from media markt with a basic plan and 12 GB data

and they have not enabled my data, I’m getting charged as per basic plan 150MB for 1.49EUR per day

where did my 12GB data go?

I’m new in the city and struggling with internet

someone please help

it has been only 4-5 days and I have not consumed 12GB data in 4 days.
edit o2_Solveig: 6 October 2026, 6.00 pm, moved from Packs & Optionen -> English Community

o2_Solveig
Moderatorin
vor 7 Tagen
October 6, 2026

Hello @NewinGermany ,
welcome to our o2 Community 😀
It looks to me as though you’ve only signed up for the basic package.
I can’t see the 12 GB.
Please ring the Prepaid helpline 0176 88 85 52 82 (Mon–Fri 7 am – 8 pm, Sat 10 am – 6 pm, on workdays) to sort this out.
Or use the English helpline 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).
Kind regards,
Solveig

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