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Hi, 

I have bought a new prepaid Sim card and verified my identity at the Deutsche Post today, 

How long will it take to activate my Sim card? 

The SIM card will be activated approximately 2-3 hours after the identity process.

It has been almost 5 hours since I verified my identity and I have not received anything yet, is that an indicator of an issue?

where did you do the identity verification? At the post office or online?

At the post office 

just wait and see.

I will, thank you 

Hello ​@Husam1998,

Thank you for contacting us in the community.😊

It's a pity that it took a little while for the verification. What is your current situation? Have you received any feedback regarding verification? 

Kind regards, Lea

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