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Prepaid Sim activation

  • May 13, 2024
  • 5 Antworten
  • 79 Aufrufe
S
Besucher:in

I am getting below error while activating my new o2 prepaid SIM

 

“The SIM card number specified does not belong to an O 2 SIM card. Please check your input.”

Lösung von o2_Gerrit

Hello @Suhaas,

welcome to our o2 Community 🙂

I have send you a private message, please also write here shortly when you have answered also via private message.

I apologize that the online activation of your prepaid SIM is currently not possible, only the post ident activation is possible.

The post ident activation means that you have it activated in a post/DHL office, usually with your passport as proof of identification. here you find a list of accepted documents.

Shall we set the activation via post identification in motion for you?

Best Regards,

Gerrit

5 Antworten

bielo
Legende
  • bielo
  • May 13, 2024

 

 

 

S
Besucher:in
  • Suhaas
  • Autor
  • Besucher:in
  • May 13, 2024

Thank you for the quick answer. What should I provide you to have it activated as soon as possible ?

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • Lösung
  • May 17, 2024

Hello @Suhaas,

welcome to our o2 Community 🙂

I have send you a private message, please also write here shortly when you have answered also via private message.

I apologize that the online activation of your prepaid SIM is currently not possible, only the post ident activation is possible.

The post ident activation means that you have it activated in a post/DHL office, usually with your passport as proof of identification. here you find a list of accepted documents.

Shall we set the activation via post identification in motion for you?

Best Regards,

Gerrit

L
Besucher:in
  • Loveneet
  • Besucher:in
  • October 6, 2025

Hi 

My sim card is not activated even if i had done with post office identity verification

Please activate

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • October 6, 2025

Hello ​@Loveneet 🙂

Please do not spread your request across multiple posts, as this quickly makes things confusing. We will respond in the other post where you wrote.

Best regards, Kathi

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