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Defect pre-paid SIM card No help in English

R
Rang

How to get a replacement per-paid SIM card when not speaking German?

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Lösung von o2_Steffen 3 January 2024, 11:21

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12 Antworten

o2_Steffen

Welcome to the Community @Roffe98. 💙

If you want, we can switch to personal messages so that we can exchange all the necessary data there.

We can send you a new SIM card afterwards.

Or you can go directly to a local shop. Another option would be to contact our English-speaking hotline:

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
R
Rang

Moin Steffen,

Thank you for taking time to deal with this issue of mine!

I bought my pre-paid card here in Bremerhaven and it stopped working after 3 days of use after activation. The friendly guys at the O2 shop here tried to help me as much as the could but since it’s a pre-paid card they could only establish that the card is faulty and that I should call O2 Service in English and state PKK **** as my errand. O2 Service in English did not want to deal with pre-paid and told me to call the “Hotline” were I fail to understand the spoken language.

I am stationed on a ship in Bremerhaven. Address is to our agent here.

********

Edit by o2_Steffen: personal data anonymized 03.01.2023/11:17

o2_Steffen

@Roffe98, I'll be happy to try to help you.😊

Please don't be surprised, I have removed all your personal data here, as the community can be viewed worldwide, so no one will do anything wrong with your personal data!😮

You will immediately receive a PM from our o2Support account, where we can exchange all the necessary data.

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
R
Rang

Thanks Steffen!

Being exited over your response and as always slightly retarded made me forget that this is an open community. :-)

o2_Steffen

@Roffe98, Please let us know whether you were able to receive the SIM in a local o2 shop in Bremerhaven or whether it arrived at your address.😊

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
R
Rang

Hi Steffen,

If a card has arrived, I will find out maybe on Monday.

This afternoon or tomorrow, I will visit the local O2 shop in Bremerhaven.

I will let you know the outcome.

Brgds // Robin

o2_Steffen

Hello @Roffe98, 👋😊

I wanted to ask if you had any success with the SIM card in Bremerhaven?

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
R
Rang

Hi Steffen,

I have not managed to get ashore to visit the local O2 shop and nothing has arrived  from post office yet.

Hopefully the card will show up this week and/or I visit the O2 shop.

 

Best regards // Robin

R
Rang

Hi Steffen,

I have now visited both O2 shops in Bremerhaven and they are not able to help me.

I suggest that that a replacement sim card is sent to my address!

 

Finest regards,

Robin

o2_Steffen

Hello @Roffe98, I wanted to ask you briefly whether the SIM card that I sent to your address has already arrived?

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
R
Rang

Hi Steffen,

No SIM card has been delivered to me.

We get physical mail only once or twice a week.

Did you send it to our agent PWL Port Service?

 

Thanks,

o2_Steffen

Hello @Roffe98 , I just sent you a new private message. 👍😊

Kind regards

Steffen

 

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8

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