My credit and my packages disappeared

my problem has been quickly sovled. i appreciate o2 team for their kind help.

dear o2 team, my prepaid s and xxl 150g pack together with my 14.92 euro disappear again (it happened onAug 7, and Aug 9).! Now, I am travelling outside, and really need Internet. would you please help me to solve this problem urgently. I wish such thing will not happen again! with many thanks! my phone number is 0176-xxxxx794.

TBCMagic: Next try - Please do not post personal datas in a plublic forum. Thanx!

The system is currently being maintained. Unfortunately, you can be helped later.

Thread continues here: https://hilfe.o2online.de/packs-optionen-ausland-18/daten-roamig-funktioniert-nicht-459283/index1.html#post1631718

亲爱的O2团队，我的预付费和XXL150克包装以及我的14.92欧元再次消失你（它发生在8月8日和8月9日）。现在，我在外面旅行，真的需要互联网。能不能帮我解决这个问题。我希望这件事不会再发生！非常感谢！我的电话号码是0176-xxxxxxx。

Google Translate

Dear O2 team, my prepaid and XXL 150g packaging and my 14.92 euros disappeared again (it happened on August 8th and August 9th). Now, I am traveling outside and really need the internet. Can you help me solve this problem? I hope this will not happen again! thank you very much! my phone number is