Hi!



To deactivate your plan



a) Enter "my o2" https://www.o2online.de/ecare-prepaid/tarifdetails

You will see a lot of available packs.

Your booked pack is lighted green and marked as "aktiv"

b) Press "Abbestellen" and you will redirected to another page

c) You will be asked if you want to cancel the package immediately (Sofort abbestellen) or cancel at the end of the term (Abbestellen zum Laufzeitende), i.e. select immediately



To prevent you from recharging your balance from your bank account

d) Now enter the following page: https://www.o2online.de/ecare-prepaid/automatische-aufladung

e)There are three ways to charge your balance from your bank account. Deselect all selections and press "Speichern"



edit: If you do not recharge your credit, your prepaid card will automatically be deactivated. A termination is therefore not necessary.

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