Did you transfer without a customer number?

No I wrote the wrong customer number 

if it was the correct bank details, call the English-speaking hotline. They should find and assign your payment.

if it was the correct bank details, call the English-speaking hotline. They should find and assign your payment.

 

Alright thank you. I was hoping to find another solution since the hotline appears to be very busy, been on hold for almost half an hour now but its ok. Thank you for your help ​@Bumer 

Hello ​@Ryan Ngetich,
thank you for contacting us with your request. Have you contacted customer service by phone about your concern? Have they been able to help you?
Best regards Bianca