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Where can I find the combined packages for existing costumers?


Hi

Can you give me a link to where I can find prepaid offers that includes both surfing and calls?

I was able to find offers only for new numbers 

Thank You

Lösung von o2_Sven

Hello @Titush ,

welcome to the o2 Community 💙.

You should be able to order packages for your card through mein o2. If you haven’t registered your contract there yet, then please do so first.

 

Kind regards, Sven

13 Antworten

schluej
Legende
  • August 15, 2024

  • Autor
  • Besucher:in
  • August 15, 2024

How can I order these packages when I already have a sim card and a number?


o2_Sven
  • Moderator
  • Lösung
  • August 15, 2024

Hello @Titush ,

welcome to the o2 Community 💙.

You should be able to order packages for your card through mein o2. If you haven’t registered your contract there yet, then please do so first.

 

Kind regards, Sven


  • Autor
  • Besucher:in
  • August 15, 2024

Dear Sven

Thank you for your answer .

Unfortunately, I wasn't able to find any offer of combined packages. Maybe you can advise where to look.
Thank You


o2_Maria
  • Moderatorin
  • August 16, 2024

Hello @Titush ,

Have you already registered on the portal with your prepaid phone number? 
When you log in, you have the option of finding such packs under Offers / Optimise contract. 

Best regards, 
Maria


  • Autor
  • Besucher:in
  • August 18, 2024

Dear Maria,

Thank you.

This is not a new number. This is only for our visitors so I am looking for a prepaid offers of combined calls and internet. Not long ago this was an option but no longer

Thank you for your assistance 

 


o2_Sven
  • Moderator
  • August 20, 2024

Hello @Titush ,

maybe I’ve misunderstood you, but our current Prepaid-packages all come with a set data volume and an allnet flat for calls within Germany. So if these ones don’t cover your needs, what exactly do you mean with a combined offer of calls and internet?

 

Kind regards, Sven


  • Autor
  • Besucher:in
  • August 20, 2024

Dear Sven,

Thank you for your answer.

Let's take an example:

o2 Prepaid S * 28 Days , Automatic renewal | 8 GB with up to 300 Mbit/s in the 5G network | then continued surfing guarantee with 384 Kbit/s | Allnet flat rate for telephony and SMS

 

This package will include 8GB and FOC phone calls within Germany?

 

it's not clear to me.

Thank you 


o2_Michi
  • Moderator
  • August 22, 2024

Hello @Titush 😊

can you please describe what “FOC” in this case means? Is it “free of charge”? Just asking, because there is another “FOC” which stands for a topic regarding number portability. 

Best regards,

Michi


  • Autor
  • Besucher:in
  • August 22, 2024

Hi Michi,

I meant Free of charge 

Best regards 

Titush 

 


o2_Michi
  • Moderator
  • August 22, 2024

Hello @Titush,

ah I see, thank you. 😊

Yes, phone calls within Germany are free of charge, but there are exceptions like premium numbers, hotlines with special fees per minute etc.

But every other regular numbers like calling your friends are free of charge - landline and mobile networks.

Best regards,

Michi


  • Autor
  • Besucher:in
  • August 22, 2024

Thank you Michi.

This is what I was looking for.

I will order this package.

Titush 


o2_Michi
  • Moderator
  • August 22, 2024

Hello @Titush,

okay. 🙂👍  By the way, there are also a few bonuses with some extra gigabytes if you charge at least 20 euros (2 GB), register your number in our “Mein o2 App” (1 GB) and/or pay via direct debit (1 GB).

Best regards,

Michi