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SEPA debit failure

  • December 4, 2023
  • 2 Antworten
  • 22 Aufrufe
G
Besucher:in

Hey, guys!

Yesterday the first installment (purchase of the telephone device) should have been debited from my bank account, but I checked my account and the amount has not yet been debited. How should I proceed to make payment in this case?

    2 Antworten

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • December 4, 2023

    Hello @gwdias ,

    welcome to the o2 Community 💙.

    If this was the first payment at all for your myHandy contract, then I’d wait a few more days as it happens quite often, that this initial debit is somewhat delayed.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    G
    Vilureef
    Legende
    • Vilureef
    • December 4, 2023

    Hello @gwdias,

    Nothing will be debited on Sunday either. 😉 The first installment will sometimes be debited up to 2 weeks later. If your bank details are stored in your contract, this happens automatically.

    Best regards

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