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Question about cancel my contract

K
Rang

Hey!

Im leaving Germany next week and going back to my country.

 

I did the FLEX contract with iption to cancel the contract anytime I want.

 

I have to close my bank account next week, and when I called to one of the stores of o2, the seller told me that I should send a letter about the cancelation and wait 30 days for an answer.

 

The problem is that I will not be in Germany at this time, and my bank account will already be close.

 

What should I do at this situation?

Can I cancel the contract by walking to one of the o2 stores and paying cash?

 

Thank you :)

2 Antworten

K
Rang

Hey!

Im leaving Germany next week and going back to my country.

 

I did the FLEX contract with option to cancel the contract anytime I want.

 

I have to close my bank account next week, and when I called to one of the stores of o2, the seller told me that I should send a letter about the cancelation and wait 30 days for an answer.

 

The problem is that I will not be in Germany at this time, and my bank account will already be close.

 

What should I do at this situation?

Can I cancel the contract by walking to one of the o2 stores and paying cash?

 

Thank you :)

 

o2_Manga

Hi @Kikoba 

welcome to our community. :slight_smile:

You can transfer the outstanding amount of 34,99 EUR by using these bank details: 

Telefónica Germany GmbH & Co. OHG
Bank: HypoVereinsbank AG München
BIC/SWIFT: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53

Reference: your customer number

The next invoice is due to August 20th 2020. 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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