I ordered a SIM card with a mobile contract and a phone back on the 13th of October , and I have not received it yet. It 's been 2 weeks and I really need this asap !! What can I do?
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29 October 2019
Hi
you can order a new sim card either via our prepaid-hotline, which you’ll find HERE, or we send you a private message where you can leave your phone number and personal identification number.
Best regards 
Michi
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