Hello everyone
I took a mobile iPhone 15 Pro Max on contract three months ago with 25GP data. After a month of monthly installments of 57 euros, I received a bill of 16 euros. Then now 20 euros have been deducted from my account, I have to ask why money is being deducted from my account? And why are they charging me extra money because I'm already paying 57 euros per month.
Lösung von Bumer
You have different debits. Once for the iPhone and once for the SIM card.
What is the invoice telling you?
Is it a additional mobile contract?
Have you also taken out a mobile phone contract with o2 in addition to your iPhone?
Where do you buy the phone, online or in a shop?
I order Iphone with sim card 25gb data so total amount is 1549€ then I pay 180 in advance then monthly installments show 57 every month.
The you should get a „Auftragsbestätigung“ via email.
There you could see if you ordered only the phone or a phone with a contract.
Do youget a envelop with a sim from O2?
You have different debits. Once for the iPhone and once for the SIM card.
Than we have a possibility of 99% that you have ordert a phone with mobile contract.
You have to pay for a mobile contract 20€/month for 2 years.
Yes that’s for the phone…
+10You can cancel the mobile contract to the end of 24 month period.
IPhone 1549€ - 181€ = 1368€ : 24 month= 57€
+ mobile M 25GB 24 month
You can cancel the mobile contract to the end of 24 month period.
IPhone 1549€ - 181€ = 1368€ : 24 month= 57€
+ mobile M 25GB 24 month
Ohh okay so I'll pay 20€ every month for 25gb right?
+10
I don't know the details of your mobile contract.
Register your o2 mobile number for 'meino2" and take a look at your invoice.
Hey
have you looked at your invoice? All the details should be listed there. You can see them in Mein o2 after registration.
Kind regards
Lea
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