Hello everyone
I took a mobile iPhone 15 Pro Max on contract three months ago with 25GP data. After a month of monthly installments of 57 euros, I received a bill of 16 euros. Then now 20 euros have been deducted from my account, I have to ask why money is being deducted from my account? And why are they charging me extra money because I'm already paying 57 euros per month.
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What is the invoice telling you?
Is it a additional mobile contract?
Have you also taken out a mobile phone contract with o2 in addition to your iPhone?
I don't think but I have no idea.
Where do you buy the phone, online or in a shop?
Where do you buy the phone, online or in a shop?
Online
You need to know whether you have just ordered an iPhone or a SIM card as well.
I order Iphone with sim card 25gb data so total amount is 1549€ then I pay 180 in advance then monthly installments show 57 every month.
The you should get a „Auftragsbestätigung“ via email.
There you could see if you ordered only the phone or a phone with a contract.
Do youget a envelop with a sim from O2?
Yes
You have different debits. Once for the iPhone and once for the SIM card.
Than we have a possibility of 99% that you have ordert a phone with mobile contract.
What does it mean?
You have to pay for a mobile contract 20€/month for 2 years.
But I already paying 57€ per month.
Yes that’s for the phone…
I pay 57€ different and 20€
So
What can I do for cancel the phone contract?
+7
You can cancel the mobile contract to the end of 24 month period.
IPhone 1549€ - 181€ = 1368€ : 24 month= 57€
+ mobile M 25GB 24 month
You can cancel the mobile contract to the end of 24 month period.
IPhone 1549€ - 181€ = 1368€ : 24 month= 57€
+ mobile M 25GB 24 month
Ohh okay so I'll pay 20€ every month for 25gb right?
+7
I don't know the details of your mobile contract.
Register your o2 mobile number for 'meino2" and take a look at your invoice.
Hey
have you looked at your invoice? All the details should be listed there. You can see them in Mein o2 after registration.
Kind regards
Lea
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