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do i need a new contract

  • January 7, 2025
  • 7 Antworten
  • 31 Aufrufe

So I have a second chip as Partner contract and want to cancel/ turn off the second chip..will I have to make a new contract or can I just turn off the service for the second chip..?

Lösung von bs0

Then you have two contracts under one customer number. As the 24 months minimum term has already come to an end, you can terminate one of the contracts, but be aware that you will lose the discount for having two contracts.

7 Antworten

MXP_Alex
Legende
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  • January 7, 2025

Hi ​@desB,

Do you have two different mobile phone contracts with two different phone numbers or do you have a so-called multicard where both SIM cards have the same phone number?

Kind regards,
Alex


  • Autor
  • Besucher:in
  • January 7, 2025

Hello Alex , thx for responding to my question..I have one contract with 2 different numbers..its called a partner sim..it was a offer from O2 about three years ago..I pay the bill for both numbers..but I want to cancel one number or sim card..


bs0
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  • Legende
  • Lösung
  • January 7, 2025

Then you have two contracts under one customer number. As the 24 months minimum term has already come to an end, you can terminate one of the contracts, but be aware that you will lose the discount for having two contracts.


  • Autor
  • Besucher:in
  • January 8, 2025

Thx for the help..🙌🏽


o2_Lea
  • Moderatorin
  • January 12, 2025

Hello ​@desB,

welcome to our o2 Community. 💙

It's great that MXP_Alex and bs0 were here so quickly to support you. 😊Do you have any other questions or is everything else OK?

Kind regards, Lea


  • Autor
  • Besucher:in
  • January 12, 2025

Hello Lea, thx but I took care of it the other day..thank you all for the assistance.🙌🏽


o2_Lea
  • Moderatorin
  • January 22, 2025

Hey ​@desB,

great, I'm glad to hear that. If you have any further questions or concerns, please contact us again in the community.🤗

Kind regards, Lea