Cancel my contract please

Hello! I just want to complaint regarding my bundle order to O2 it’s a Samsung Ultra and Iwatch series 9. The problem is DHL delivered to different person that I don’t know who she/he is. It was stated delivered but I did not receive the item. I want to cancel the contract with that order and I want O2 to investigate this matter because it is really alarming to us customers. Imagine tou will pay for the item that you did not receive.

Thank you!

Best Regards,

Katherine Joy Costelo

Edit o2_Jennifer 04.11.23 08:35 → shifted and merged to Cancel my contract please | O₂ Community (o2online.de)

Hello! I just want to complain regarding my bundle order to O2 it’s a Samsung Ultra and Iwatch series 9. The problem is DHL delivered to different person that I don’t know who she/he is. It was stated delivered but I did not receive the item. I want to cancel the contract with that order and I want O2 to investigate this matter because it is really alarming to us customers. Imagine tou will pay for the item that you did not receive.

I still don’t get any answer regarding this complain. Please help me.

Thank you!

Best Regards,

Katherine Joy Costelo

Edit o2_Sven 06.11.2023/09:05: Merged topics

Hello @iamkath,

The problem is DHL delivered to different person that I don’t know who she/he is.

What does DHL say to whom it was delivered? You can find it under DHL shipment tracking.

Best regards

Delivered to different person name:Kai There is no Kai live here. I have proof. I have proof that there is no such name live here. I also ask the owner of this building.

Please do not open more than one thread on the same topic. This is the third one!

https://hilfe.o2online.de/questions/921805

Hello @iamkath ,

welcome to the o2 Community 💙.

Please refrain from opening multiple topics for the same issue. This does not help anyone in helping you and just makes it harder to do so.
Have you had any success with checking DHL as suggested by Vilureef? We only have one delivery address here, so maybe also just talk to your neighbors if one of them received the package for you.

Kind regards, Sven

I’m sorry for that Sven. It was delivered Nov 2, 2023 4days already after the delivery but I still don’t have the package. I have proof that there is no such name Kai live here.I asked my neighbors bit they don’t receive the package. That’s why I made a complain.

Hey @iamkath 
Thanks for your reply. Have you already lodged a complaint with DHL? Have they been able to help you? 

I have also opened another ticket to check your request. However, it is also important that you contact the shipping company. 

Greetings,
Flo

Hey @iamkath,

Have you received a reply from DHL? Have you already been able to resolve the issue? We are still happy to help you! 

Greetings,
Flo