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一直没有收到我的机器 - Ich habe mein Gerät nie erhalten

  • August 11, 2023
  • 7 Antworten
  • 12 Aufrufe
M
Einsteiger:in

我想询问一下大家，我的o2盒子为什么一直没有收到，我在7.29日的时候去的线下门店签订的合同，8月22日工作人员就要上门安装，这种情况应该怎么办呢？之前在签订合同的时候工作人员没有写我的具体门牌号，上次打电话补上了。这种情况应该怎么解决呀。非常感谢大家的回答

Edit o2_Lars: Titel angepasst  -14.08.2023 - 08:10

Lösung von o2_Andrea

Dear @Miukiebai ,

welcome to our community. 🌞

As I see @schluej gave you already gave you the informations.

If a router has been ordered by us, it will be dispatched shortly before the connection is switched on. It will be delivered by DHL.

Please note that when ordering a router, there are additional one-off costs for shipping (9.99 euros) and provisioning (49.99 euros).

Nevertheless, the router is only a rental router and will be charged each month with a monthly fee to the contract.

If the contract is terminated, it must be returned to us.

Does this informations helps you?

Kind regards,

Andrea

    7 Antworten

    schluej
    Legende
    • schluej
    • August 11, 2023

    Ich möchte alle fragen, warum ich meine o2-Box nicht erhalten habe. Ich habe den Vertrag am 29. Juli in dem Offline-Shop unterschrieben, in dem ich war, und die Mitarbeiter werden am 22. August kommen, um sie zu installieren. Was soll ich in dieser Situation tun? Das Personal hat meine genaue Hausnummer bei der Vertragsunterzeichnung nicht notiert, aber ich habe sie mir beim letzten Anruf ausgedacht. Wie soll diese Situation gelöst werden? Vielen Dank für Ihre Antworten

    Nǐ hǎo,

    could you please write in German or English!

    If you ordered a HomeBox than the HomeBox will arrive shortly before the connection will be switched.

    Could you find a router on the oder confirmation?

    What kind of service are you using: DSL, cable or LTE?

    Live long and prosper 🖖
      M
      Einsteiger:in
      • Miukiebai
      • Autor
      • Einsteiger:in
      • August 13, 2023

      Okay, thank you very much for your answer. My family received an email about DSL. When we were handling the product, the service staff said that they would receive the network box in about two or three days. The product shown on our order is Homebox3. Will the technician bring it when they come to install it? Or do I need to wait for the express?

      M
      Einsteiger:in
      • Miukiebai
      • Autor
      • Einsteiger:in
      • August 13, 2023

      Ich möchte alle fragen, warum ich meine o2-Box nicht erhalten habe. Ich habe den Vertrag am 29. Juli in dem Offline-Shop unterschrieben, in dem ich war, und die Mitarbeiter werden am 22. August kommen, um sie zu installieren. Was soll ich in dieser Situation tun? Das Personal hat meine genaue Hausnummer bei der Vertragsunterzeichnung nicht notiert, aber ich habe sie mir beim letzten Anruf ausgedacht. Wie soll diese Situation gelöst werden? Vielen Dank für Ihre Antworten

      Nǐ hǎo,

      could you please write in German or English!

      If you ordered a HomeBox than the HomeBox will arrive shortly before the connection will be switched.

      Could you find a router on the oder confirmation?

      What kind of service are you using: DSL, cable or LTE?

      Okay, thank you very much for your answer. My family received an email about DSL. When we were handling the product, the service staff said that they would receive the network box in about two or three days. The product shown on our order is Homebox3. Will the technician bring it when they come to install it? Or do I need to wait for the express?

      M
      Einsteiger:in
      • Miukiebai
      • Autor
      • Einsteiger:in
      • August 13, 2023

      Ich möchte alle fragen, warum ich meine o2-Box nicht erhalten habe. Ich habe den Vertrag am 29. Juli in dem Offline-Shop unterschrieben, in dem ich war, und die Mitarbeiter werden am 22. August kommen, um sie zu installieren. Was soll ich in dieser Situation tun? Das Personal hat meine genaue Hausnummer bei der Vertragsunterzeichnung nicht notiert, aber ich habe sie mir beim letzten Anruf ausgedacht. Wie soll diese Situation gelöst werden? Vielen Dank für Ihre Antworten

      Nǐ hǎo,

      could you please write in German or English!

      If you ordered a HomeBox than the HomeBox will arrive shortly before the connection will be switched.

      Could you find a router on the oder confirmation?

      What kind of service are you using: DSL, cable or LTE?

      Okay, thank you very much for your answer. My family received an email about DSL. When we were handling the product, the service staff said that they would receive the network box in about two or three days. The product shown on our order is Homebox3. Will the technician bring it when they come to install it? Or do I need to wait for the express?

      Our order also shows that the price of the router is 49.99 euros, which needs to be paid in the first month. Will the technician bring it to the door?Thank you very much for your anser!!

      schluej
      Legende
      • schluej
      • August 13, 2023

      The router will arrive very short bevor the DSL connection will be switched.

      My prediction is at the end of the next week, most times with DHL.

      Live long and prosper 🖖
      M
      Einsteiger:in
      • Miukiebai
      • Autor
      • Einsteiger:in
      • August 13, 2023

      The router will arrive very short bevor the DSL connection will be switched.

      My prediction is at the end of the next week, most times with DHL.

      I see. My family may receive an email delivery notice from DHL next week, right? We have just arrived in Germany. Maybe we don't understand what the service staff means. Maybe it will be delivered two or three days before installation. Anyway, thank you very much!

        o2_Andrea
        • o2_AndreaTeam
        • Team
        • Lösung
        • August 23, 2023

        Dear @Miukiebai ,

        welcome to our community. 🌞

        As I see @schluej gave you already gave you the informations.

        If a router has been ordered by us, it will be dispatched shortly before the connection is switched on. It will be delivered by DHL.

        Please note that when ordering a router, there are additional one-off costs for shipping (9.99 euros) and provisioning (49.99 euros).

        Nevertheless, the router is only a rental router and will be charged each month with a monthly fee to the contract.

        If the contract is terminated, it must be returned to us.

        Does this informations helps you?

        Kind regards,

        Andrea

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