Why am I charged 32.46 € instead of the agreed 25.00 € and why is support unreachable?

Hello,

I am trying to understand why my latest bill is 32.46 € when my contract price is 25.00 € per month.

I have tried to contact customer service three times by phone, but no one answered. The callback service is also unavailable, and there is no way to reach a human agent through the app.

Because of this, I currently have no explanation for the higher charge and no way to clarify it through official support channels.

I would like a clear explanation of:

– why the amount exceeds 25.00 €

– what exactly caused the additional charge

– and how this can be avoided in the future

At the moment, the lack of customer service availability makes it very difficult to resolve billing issues properly.

I would appreciate clarification from an O2 representative.