Der O2-Mitarbeiter hat mir Unterlagen gegeben, ich habe keine Anrufe erhalten, er hat mir die Leitungen verkauft.

Was ist Deine Frage? Hast du mit dieser Person mal gesprochen?

​@Servet1907 

moin, leider gilt im Shop, was du dort unterschrieben hast.

hast du die Iphones erhalten?

Du kanst  schriftlich eine Händlerbeschwerde einreichen.

z.b. über das Kontaktformular

https://www.o2online.de/service/kontaktformular/

Hallo, ich konnte die Telefone nicht bekommen, es heißt, es sei nicht genehmigt, ich wollte kein Festnetz-Internet zu Hause, das habe ich auch bestellt, ich sage abbrechen, ich sage, sie kommen zu mir nach Hause und machen die Installation, er sagt, öffne mir nicht die Haustür, sie werden gehen.

Was genau ist dein Anliegen? Du möchtest Handys kaufen und o2 lehnt das ab? Dann kaufe sie doch woanders.

Wss hat auf einmal ein Festnetzanschluss damit zu tun?

​@Servet1907 

bitte schreibe mal genau, was in der Auftragsbestätigung steht.

ohne Infos können wir nur raten, was abgeschlossen wurde.

Er gab mir drei Telefonleitungen und drei Apple 16 Pro Max-Telefonverträge und sagte, dass die Anrufe in drei Tagen an meine Privatadresse kommen würden.

Vielleicht ist es besser, wenn du in Englisch schreibst, man kann bei deinem Deutsch nur raten, was du möchtest…

Hallo ​@Servet1907 ,
herzlich willkommen in unserer o2 Community 😀
Aktuell sehe ich einen DSL-Vertrag, der im April geschaltet werden soll, und drei o2 Mobile Unlimited Verträge. 
Die Hardware-Bestellungen sind alle abgelehnt worden. 
Ich habe noch nicht verstanden, worum es dir geht ? 
Du kannst auch in englisch schreiben. 
Gruß, Solveig 
 

​@o2_Solveig in erster Linie geht es ihm wohl darum, den DSL Vertrag zu stornieren, bzw. er braucht diesen nicht (siehe sein Beitrag vor 9 Std.)

I signed a contract for three phone lines and three Apple 16 Pro Max at the O2 branch four months ago. Three phone lines were given to me that day. They told me that three Apple 16 Pro Max would be delivered to my home address three days later. But the three Apple 16 Pro Max phones did not arrive. I have the contract documents. Then I went to the O2 branch and the three Apple 16 Pro Max did not arrive. What will I do with the phone lines? I have no phones. The person working at the O2 branch said let's not cancel the phone lines, pay two or three bills, then come and get an Apple 16 Pro Max for you. But a long time has passed and the system does not allow me to buy a phone.

The person working at the O2 branch was not honest. I did not want home internet, he ordered that too. I say cancel it, he says he cannot do anything, if they come, do not open the door of the house or he says I do not want home internet. The person working at the O2 branch tells me

Four months ago, I signed a contract for three phone lines and three Apple 16 Pro Max at the O2 branch. I was given three phone lines that day. They told me that three Apple 16 Pro Max would be sent to my house three days later. However, the three Apple 16 Pro Max phones did not arrive. I have the contract documents. Then I went to the O2 branch and the 3 Apple 16 Pro Max did not arrive. What will I do with the phone lines? I do not have a phone. The officer at the O2 branch said, "Let's not cancel the phone lines, let's pay two or three bills, then come and buy you an Apple 16 Pro Max." But it's been a long time and the system does not allow me to get a phone.
edit o2_Bianca 07.03.25 11:44Uhr: Comment moved to this post as it is about the same issue

Doppelt

edit o2_Bianca 07.03.25 11:44Uhr: Comment moved to this post as it is about the same issue

​@Servet1907 Did you pay for the iPhones? Or are you paying a monthly instalment for the iPhones?
If not, your iPhones have been cancelled by o2 because you failed the credit check. Any further attempt to order a mobile phone from o2 is therefore pointless.

I bought the phone lines for Apple 16 pro max. What can I do with the lines without a phone? I did not pay for the phone lines and Apple 16 pro max. I was going to pay a monthly bill.

If the person working at the O2 branch had told you that Apple 16 Pro Max does not provide a phone system, there would have been no problem. But giving me a contract and saying that Apple 16 Pro Max will arrive at your home address in three days is not a good situation.

Tariff and mobile phone are 2 separate contracts with o2. Do you also pay for the mobile phones? I don't think so...

Only the o2 shop can help you, but you've already been told that several times.
Just buy the phones somewhere else, because I don't think you're already paying for the iPhones, because 1. they are separate contracts and 2. the iPhones have certainly been cancelled by o2...