Renewal of DSL contract

Hello ​@GuaZei ,

yes, we can send you an offer for an extension of your contract, though the current Home M with up to 100 Mbit/s has a base fee of 39,99 €, so it depends on the available discounts.

Is your e-mail which you have entered in your Mein o2 customer account for us still your current e-mail address?

Best Regards,

Gerrit

Hello ​@o2_Gerrit ,

yes, please send the offer to the same e-mail as my o2 customer account registered.

Thank you for your rapid response.

Best regards,

Lin

Good morning ​@GuaZei,

i'm very pleased that you want to extend your contract and have contacted us here 🙂

I was happy to look for a contract extension offer and sent you one for our DSL tariff o2 Home M 100 (2024). The rental router AVM FRITZ!BOX 7590AX is still included. This means you'll pay less per month than you currently do.

Take a look at it at your leisure, the offer is now valid for 8 days and can be confirmed and booked by you directly from the e-mail ✉

In accordance with the Transparency Ordinance, I would like to draw your attention to our "Product Information Sheet o2 Home M 100". There you will find all product details listed once again (without discounts).

We look forward to your feedback here

Kind regards

Kathi

Hello ​@o2_Kathi ,
 

Thank you for sending me the offer.

However, the offer you provided is €39.99 per month for 24 months. I noticed on your website (https://www.o2online.de/internet-festnetz/) that there is an offer of €29.99 for the first 10 months and €39.99 for the remaining 14 months.

Would it be possible for me to receive this offer instead?

Best regards,
Lin

​@GuaZei Sorry, unfortunately not. The offer in question is for new customers who have not had a landline with us in the last 12 months. In your case, the router is free of charge in the offer due to the discount that is available 😊

​@GuaZei Some time has passed, I wanted to ask you what you have decided now? Please give us feedback here if you like 😊

Hi ​@o2_Kathi 
I think I have already renewed the contract.
Could you please check if all the necessary procedures have been completed on my side?

Hello ​@GuaZei 

Thank you very much for your feedback.
I have just checked your customer details. The extension is correctly stored in the system. The changeover is expected to take place on 02.07.2025.
Feel free to contact us here in the community at any time if you have any questions.

Best regards,
Maria