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No internet

Forum|Forum|6 years ago
October 20, 2019
10 Antworten
160 Aufrufe

jacoz
Besucher:in

I called many many times and you even hanged up on me.

Internet doesn't work, I don't care if your german "technicians” say that works because it doesn't!!!!!

DNS resolves the hosts, but when I ping it always go in timeout.

Fix this internet connection ASAP, this behavior is unacceptable.

Lösung von o2_Andrea

Dear @jacoz ,

first of all, welcome to our forum. Nice that you have found your way to us. :-)

I can see, that you had several contacts to our hotline and now a new router is on its way to you. I hope this will fix your problem.

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,

Andrea

+43

bs0
Legende
Forum|Forum|6 years ago
October 20, 2019

They hung up on you? If you spoke to them the same way you have written here that honestly doesn’t really surprise me!(!!!!) I assume you have checked that the problem is not with your own equipment and you didn’t test with WiFi?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.

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schluej
Forum|Forum|6 years ago
October 20, 2019

You could try the O2 DSL Hilfe App the app helps you to find the error.

If you call the hotline you should speak german! Maybe you have a neighbor or friend who can support you, if you do not speak German well.

Live long and prosper 🖖

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jacoz
Autor
Besucher:in
Forum|Forum|6 years ago
October 21, 2019

I have been very polite, the first three days. Now I'm tired.

I tested with three iphones, 1 ipad, 1 macbook pro, 1 imac and 1 samsung tv.

I believe we can agree the problem is not with my equipment.

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schluej
Forum|Forum|6 years ago
October 21, 2019

Are the DSL and the Internet LED are on, off or blinking?

Live long and prosper 🖖

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jacoz
Autor
Besucher:in
Forum|Forum|6 years ago
October 21, 2019

Are the DSL and the Internet LED are on, off or blinking?

The lights are all green, as usual.

Everything was working fine in the evening, the next morning it stopped working.

I tried to change the network name, password, connect via the cable, reset the router, change dns in my laptop, everything.

It still doesn't work.

When I ping the host is resolved but I get a request timeout al the time, if I ping the IP, request timeout as well.

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schluej
Forum|Forum|6 years ago
October 21, 2019

Sorry Run the app when the fault is present.

Than you have to call the Hotline if the App will

not solve your problem.

Live long and prosper 🖖

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jacoz
Autor
Besucher:in
Forum|Forum|6 years ago
October 21, 2019

Sorry Run the app when the fault is present.

Than you have to call the Hotline if the App will

not solve your problem.

They just say everything’s fine.

It's a bit ridiculous...

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schluej
Forum|Forum|6 years ago
October 21, 2019

Please use the https://www.o2online.de/service/netz-verfuegbarkeit/dsl-hilfe-app/ in the moment you have trubbel the app is collecting data.

Live long and prosper 🖖

Gefällt mir

o2_Andrea
Team
Lösung
Forum|Forum|6 years ago
October 23, 2019

Dear @jacoz ,

first of all, welcome to our forum. Nice that you have found your way to us. :-)

I can see, that you had several contacts to our hotline and now a new router is on its way to you. I hope this will fix your problem.

Kind regards,

Andrea

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