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Umzug DSL-Anschluss - 06.01.2020

  • January 21, 2020
  • 1 Antwort
  • 89 Aufrufe
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Besucher:in

Hello O2,

   I moved on 06.01.2020 to my new address. When I asked O2 about this, I was offered a free service if i extend the contact. I selected that but somehow now in my new invoice i am charged 42,0084 Euros extra for this moving. Could you please explain me why you are charging me this?

Lösung von o2_Manga

Hi @O3Hamburg22767,

 

welcome to our community. I have checked this matter for you, it was a mistake. My colleagues credited the fee and put in the 24 month contract extention. Everything is alright now.


Greetings

 

    1 Antwort

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • January 24, 2020

    Hi @O3Hamburg22767,

     

    welcome to our community. I have checked this matter for you, it was a mistake. My colleagues credited the fee and put in the 24 month contract extention. Everything is alright now.


    Greetings

     

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