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Closure of a contract

T
Rang

Hello there.

Firstly this has been the most complicated way ever for a non German speaking client to send a question ever. Why was the email removed it was perfect for people who dont speak german.

 

Also i have been trying to close my internet contract for months now. I hage put the ticket number I received via email as the title of this discussion so please find the details there. All i had left to do was send the deregistration form from the Nuremberg stadt via email to you to close the contract. How do I do this now? I am no longer in Germany so I want this contract closed immediately because even when I moved house and wasnt using it for almost 1 year I have been forced to pay and now I am fed up.

 

Please give me some assistance as I want nothing elso to do with this contract anymore and want it closed. Tell me where to send this deregistration form and I will do it immediately.

 

Thank you

Alessandro Trufelli

6 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

address is:

Telefónica Germany GmbH & Co. OHG,
Kundenbetreuung
90345 Nürnberg

Germany

see also:

How to do a cancellation of my DSL contract due to moving abroad?

T
Rang

Hello there firstly thanks for the reply. However i am no longer in Germany which is why ive been trying to send the deregistration by email.

B
Rang
Benutzerebene 7
Abzeichen +1

Mail generally functions worldwide. Where there is Internet, there is certainly a mailbox. Apart from that, it is advisable to settle the necessary matters before leaving the country.

T
Rang

If the post offices are working then yes I would have sent it from there. Also I left the country earlier than necessary because of the coronavirus situation which did not allow me to stay any longer. In addition after 1 year of trying to close the contract i was met with excuse after excuse even though i had valid reasons to close it. I am trying now with my fax machine but the number is always occupied. Why the email address was removed I dont know for it is the easiest way to send documents and for non native language speakers like myself to get assistance.

o2_Manga

Hi @TruAl,

 

welcome to our community. Thanks to @blablup for some advice in this matter. As far as I can see my colleagues finished the contract by April 9th 2020. You will receive your final invoice within the next weeks.

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
T
Rang

Hello there thank you both for your help

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