Hi my credit is negative and I can charge my sim card! please help me solve this problem!
edit o2_Solveig 30.10.2024, 11:04 Uhr neuen Post eröffnet und abgetrennt von
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my credit is negative/Prepaid
Lösung von o2_Solveig
Hello
welcome to our o2 Community. 😀
I have just checked.
The last top-up was on 11.10.2024 for 15,- EUR.
This amount was offset directly against the fees already due for the o2 Prepaid Data L Pack.
Nothing more was received after that.
Please call the Prepaid-Hotline : 0176 88 85 52 82 (Mon-Fri 7:00 to 20:00, Sat 10:00 - 18: 00)
Kind regards,
Solveig
yes It did, but the Sim-Card balance is still negative, with this message: Mein Guthaben
-1,53 €
Gültig bis: 12.04.2025
I tried the O2 Prepaid Chat several times but this error comes up : Es ist ein technischer Fehler aufgetreten. Bitte starte den Chat neu.
- 20606 Antworten
Log out here, then log in with your mobile phone number and then click the link.
- Moderatorin
- 35433 Antworten
- Lösung
Hello
welcome to our o2 Community. 😀
I have just checked.
The last top-up was on 11.10.2024 for 15,- EUR.
This amount was offset directly against the fees already due for the o2 Prepaid Data L Pack.
Nothing more was received after that.
Please call the Prepaid-Hotline : 0176 88 85 52 82 (Mon-Fri 7:00 to 20:00, Sat 10:00 - 18: 00)
Kind regards,
Solveig
- Moderatorin
- 35433 Antworten
Hello
please call from another phone or top up a small amount to be able to make a call.
Kind regard,
Solveig
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