Gelöst

I wish to extend my contract o2

Forum|Forum|10 months ago
January 15, 2025
2 Antworten
19 Aufrufe

KatsuroDesu
Besucher:in

Hello o2 support and Community!

I have a good o2 contract with a unlimited max for 60 eur on my mobile phone number.

Why you canceled my contract? I wish to continue to use it on the same conditions.

Is this possible?
I see in the app and information in e-mail that you will disable my phone number at 31/01/2025 and this is dissapoint for me.

Also I need only unlimited data contracts, which is contract extention didn’t give me as “exclusive proposal for me”

Thank you for reply!

Lösung von o2_Bianca

Hello @KatsuroDesu,
thank you for contacting us in the community with your question. If we have cancelled your contract ourselves, we are unfortunately unable to help you from here. However, you have been given an address in the letter that you can contact with your questions.
kind regards, Bianca

o2_Bianca
Moderatorin
Lösung
Forum|Forum|10 months ago
January 20, 2025

Hello @KatsuroDesu,
thank you for contacting us in the community with your question. If we have cancelled your contract ourselves, we are unfortunately unable to help you from here. However, you have been given an address in the letter that you can contact with your questions.
kind regards, Bianca

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