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PDP authentication failure

H
Rang

I’ve homespot and I was using for a long time. This is the first time that I insert sim card and appeared PDP authentication failure on home spot product. The place that I use is contract address but it gives errors.

 

I restarted, switched to different device and restart again and again. it didnt help. 

I contacted with hotline and they say we created ticket for this. Is there anything else to do it? Or how can I follow my ticket?

Edit o2_Cora 29.04.24: Post moved from → Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie

4 Antworten

H
Rang

OMG, I have ticket number and still does not have internet at home after 1.5 days. 

o2_Steffen

Hello and welcome to the community. 💙

1.5 days after creating a ticket is not that long, give it a little more time. 😊

Here are a few things you can try:

Remove your SIM card from the HomeSpot and insert it into your smartphone.
Please test if your smartphone can connect to the network.Test whether you have reception on your smartphone.

And please provide us with an approximate address in your area (do not provide your exact address for privacy reasons).

This will give us a better understanding of your surroundings and the cell towers in your area.
Did the live check show a malfunction when you checked your address?

Best regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
H
Rang

Let’s explain again and we’ll see why do technicians understand. @o2_Steffen 

My ticket number is XXXXX.

They say, after our intensive test, we didnt recognize any problem on your service. please check hilfe.o2.online.de. I am 100 percent sure the problem is related to telefonica.

The o2 cell line is working but data network cannot be activated so I cannot use any internet. The line works EDGE only doesn't allow to go LTE or 5G.

Please consider my sharings, and evaluate the problem. 

I checked your shared link and reselect the service provider manually. Please dont answer general messages. This is specific problem.

Edit o2_Antje: Ticketnumber removed / 01.05.2024

o2_Sven

Hello @homespotvictim ,

what kind of hardware are you using and have you already checked what happens when you move the simcard from your LTE-Router to a smartphone? Do you get the same error messages in that case and are you still limited to 2G then?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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