I ordered an o2 Home Flex Router for my new apartment and For Online Study on 06.11.2020, the agent promised that I get it within 3-5days. He/she (the agent) even recommended a post-paid product for me, which I subscribed to it.
The next 2-4 days I got the postpaid sim in my postbox and never received the Router. It’s almost 3weeks after I ordered for a router. I still haven’t received the router.
I am very disappointed and tired. Because each time, I call the agent will give fake promises.
Hello
the hardware was not delivered, because DHL could not find your adress (according to DHL).
Mo, 09.11.2020, 13:19
Leider war eine Zustellung der Sendung nicht möglich. Gründe hierfür können sein: Kein Zugang zum Gebäude, kein Schild an der Klingel, Empfänger ggf. verzogen, etc.Mo, 09.11.2020, 13:19Leider war eine Zustellung der Sendung nicht möglich. Gründe hierfür können sein: Kein Zugang zum Gebäude, kein Schild an der Klingel, Empfänger ggf. verzogen, etc.
The HomeSpot was then returned to us. I also find it strange, that there was no further notification. Sorry about the long delay!
We´ll gladly send a new one you way! Is the listet Adress in “Mein o2” still correct?
Viele Grüße,
Kurt
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