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Hi!

 

I want to cancel my contract. I have already sent the form two times but haven't gotten any response. When can I expect it an answer? And what happens if they reply after 14 days even though I sent the form in time?

 

Thanks!

Hello @mlimon ,

welcome to the o2 Community 💙.

Is this about a regular cancellation or have you requested an extraordinary termination? But in general the date of a cancellation will be within a month and not 14 days.

 

Kind regards, Sven

Hello @mlimon,

What kind of contract is it? Was that a new contract?

Best regards

Cancellation = Widerruf? In that case it doesn’t matter when o2 replies as long as the cancellation was sent within 14 days.

If you mean termination, then it is relevant when o2 receives the termination notice, not when they process it.

Hello @mlimon ,

welcome to the o2 Community 💙 .

Is this about a regular cancellation or have you requested an extraordinary termination? But in general the date of a cancellation will be within a month and not 14 days.

 

Kind regards, Sven 

 

It is about a new contract cancellation - Widerrufsbelehrung. Thanks!

Cancellation = Revocation? In that case, it doesn't matter when o2 replies as long as the cancellation was sent within 14 days.

If you mean termination, then it is relevant when o2 receives the termination notice, not when they process it.

Yes, thank you! Revocation (Widerrufsbelehrung)

Hello @mlimon ,

did you get a response to your request to withdraw from the contract by now or should we take a look here, what’s going on?

 

Kind regards, Sven

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