Warum O2
Warenkorb
 Service
Gelöst

Charing by automatic activation of Game and Musics Paket

  • 31 December 2019
  • 8 Antworten
  • 144 Aufrufe
M
Rang

I have a O2 contract with fixed monthly tarif. But, I have noticed recently that O2 has activated since 6 months automatic activation of Game and Musics Paket without my request and request!! They already charged me more than 200 Euro for this service (monthly >30 Euro). I have visited the O2 shop in mediamark which I signed my contract. I told them how this can happen, but they had no real answer. They just said sorry and only deactivated the serivice! I asked them for procedure for returning the addtional cost, but they asked me to call O2 hotline. They already mentioned it is highly unlikley that they reurn my money. I would like to start a case against them. I treid several time to call O2 hotline but always long wating time. Before talking to my lawyer about this issue, I would like to know if already someone has this experinece? Can someone help with preparation of a complaint letter to O2. 

Any help is greatly apprecited.

Thank you and best regards

icon

Lösung von o2_Jan 30 January 2020, 13:47

Zur Antwort springen

8 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

As a lawyer would also tell you, it is not at all helpful to your case that you have only noticed this after six months. If these services are not stated in your contract and you are certain you did not order them, send a letter to o2 with your objection.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Tobias

Hi @MITI,

 

thanks for your message.

 

I have just sent a private message from @o2_Support to you. Please let me know all the details there in the private message.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @MITI,

 

until now I did not receive any reply from you at @o2_Support.

 

Could you already clarify your issue?

 

If not, please reply at @o2_Support.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Rang

Dear Tobias,

 

Tahnk you for your message. Unfortunately, I have not fixed my issue yet. As the O2 shop recommended I tried to reach the O2 hotline phone but it is always busy! Do you have any suggestion or can you help?  If I can not reach them this week, I will ask my lawyer to write an official complaint letter.

 

Thank you and best regards

 

 

 

o2_Jan

Hi @MITI,

in order for us to take a look at your contract, please respond to the direct message sent to you by our @o2_Support account with the details to your account.

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
M
Rang

Dear Staff of O2,

Tahnk you for your respond. My phone number is 01**********. I dont know what is exactly 4-digit personal identification-code. I could not in my my account.

 Kundennummer: 6*********
Once again tahnk you for your support.
Best regards
Mehdi Davari Dolatabadi

[personal information edited. @o2_Jan]

M
Rang

Hi @MITI,

in order for us to take a look at your contract, please respond to the direct message sent to you by our @o2_Support account with the details to your account.

Best regards,
Jan.

 

Dear Staff of O2,

Tahnk you for your respond. My phone number is 01*********. I dont know what is exactly 4-digit personal identification-code. I could not in my my account.

 Kundennummer: 6*********
Once again tahnk you for your support.
Best regards
Mehdi Davari Dolatabadi

[Edit: personal info edited. Please do not post personal information because this is a public forum. @o2_Jan]

o2_Jan

Hi @MITI,

I have looked further into the matter.

The thing is, as @bs0 pointed out, we as a company do not initiate such a service, also, we cannot assume that a customer does not intend to use these services, we merely see that it has been ordered.

If you’re certain you did not order it and would like to write a complaint, you may send it to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica