Recently I have extended my contract. The contract is O2 Blue Select for 19,99 € per month.
I never noticed that Wahlflatrate. In the online O2 Blue Select the 100 minute free to other network is inclusive and not billed. Even in my previous contract it was included in the contract.
When I checked my account for this info, I could see this:
I am asking about all this because I have been billed for the 100 minutes free for all the other networks for the month of August.
I really find it difficult to understand these billing structure and also why I have to pay for 100 minutes free to other networks option when it comes with the contract or inclusive in the tarif! Does anyone from O2 can help me or do I need to go to the O2 shop itself? Because calling them and explaining all this in German is bit difficult for me. So please help me...
Gelöst
Wrong bill for the month of August
Lösung von o2_Carina
Hi deeps17,
i´m sorry, that your tariff was incorrect arranged. I´ve now adjusted it, so that you will pay 17,99 EUR. Furthermore i´ve booked the additional costs to your account. It will be cleared by your next bills.
Regards,
Carina
Zur Antwort springeni´m sorry, that your tariff was incorrect arranged. I´ve now adjusted it, so that you will pay 17,99 EUR. Furthermore i´ve booked the additional costs to your account. It will be cleared by your next bills.
Regards,
Carina
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