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Hi all. I am quite disappointed by the service provided by O2 in Germany. I moved to Munich in February 2023, and ordered O2 my Home L for 24 months. However two months after moving to Munich my job contract was cancelled and I had to move away to a different country. I did not register my name under meinO2 because when I try to do it, the system did not accept it, and thus I could never communicate with O2. I sent several emails to the only email availbale for contact on the internet: impressum@cc.o2online.de . However I never got any reply. In the email I requested a cancellation of the contract because of moving out of Germany. I cancelled my contract succesfully with my mobile provider Freenet fairly easy. Moving to another country should be a valid reason to cancel your contract. However I never got any reply from O2, and I am still being charged for services, 3 months out of Germany. I feel I have been abused by a company. In general, Internet service providers are among the worst companies for cancelling services. I am aware of that. This is true in all countries I have been and here in Europe too. However, companies should have channels to communicate with their customers, not just charge money independently of the situation of their customers. I do not know what to do to communicate with O2. They never reply my emails and I have no way to connect to them. Their customer service by phone is designed to make you lose time and energy fairly quickly. I would not recommend having a contract with O2 company.

 I hope O2 connects to me and we try to find a solution out. My Kundennummer is ****

 

Edit o2_Dennis 26.09.23 / 22:08 Uhr / Customer number removed

Edit 27.09.23 / 09:08 Uhr - moved from “Testberichte” to “English o2 Community”

@juanguzman Please read carefully the FAQ for moving abroad for the needed documents.

You can use this online form.

https://info.o2online.de/kuendigung/

 


Hello @juanguzman,

Here you will find information. If necessary, chase him through a translator.

Use this contact form.

Best regards


Echt schade, dass o2 für Leute, die flexibel bleiben müssen, keine Verträge ohne Laufzeit anbietet...


One month ago i order internet for my new house from o2 in butzbach city. And modem comes and didn't work i say to the person that work in 02 that internet is not working he come to my house and he couldn't fix it also and after he order a new modem and same problem with the new one and dosent work and i wanted to cancel and i did call

him he saying i most pay for first two month and then i can cancel the contract i dont understand why should i most pay for something that is not working?why 02 always try to abuse people


Hello @08nicko 
Please do not distribute your request among several posts, we see this as spam and is not welcome here. It will not help you get a quicker solution or answer.
Please read through our netiquette 💡
It continues in your own post.
Thank you and best regards

Kathi


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