WiFi disconnects automatically

Moin Moin,

Wifi is the connection between you device and you router?

What kind of router are you using?

O2 homespot2

Ok. And does the router losing its mobile connection or are you losing the wifi signal?

If you lost the mobile connection have you checked on https://www.o2online.de/netz/netzstoerung/ for a fault or report it.

I lose the WiFi connection in the mobile. I have to them reconnect using the O2 service app

Call the hotline, maybe the router has an issue.

Yeah will do that. Thank you for your time 

Hello ​@Sy21 ,
welcome to our o2 community 😀
Have you managed to reach someone on the hotline yet?
Were they able to help you? 
Kind regards, 
Solveig 

I didn't contact. I thought to wait . But it's not resolving by itself. 

Hello ​@Sy21 ,
what happens if you take the SIM card out of the homespot and put it in a mobile phone?
Will you then have an internet connection?
If there is no fault at your address, please contact the hotline. 
Kind regards, 
Solveig 

I have not tried that. But I have tried connecting other devices like laptop to the WiFi.  But it's not working in those devices also. Once I log into the O2 service app and run the Problemlösung option, WiFi gets again automatically connected back to all the devices. So it's not the problem with my phone. I have checked if there is a störungmeldung in my area. But there is none. 

Hey ​@Sy21 ,

I see, in that case there might very well be an issue with the router itself 😕 to make sure it would be good to quickly check if the SIM from your router is working fine when put into another device, like a phone, as my colleague Solveig wrote. If the SIM works flawlessy in another device and the connection doesn’t break off, it’s a clear sign that the router is defective. 

The next step wouldbe to call our colleagues → o2 contact

We also have an English speaking hotline if you’re not comfortable speaking German 🌼

Kind regards, Rebecca