WiFi disconnects automatically

Moin Moin,

Wifi is the connection between you device and you router?

What kind of router are you using?

O2 homespot2

Ok. And does the router losing its mobile connection or are you losing the wifi signal?

If you lost the mobile connection have you checked on https://www.o2online.de/netz/netzstoerung/ for a fault or report it.

I lose the WiFi connection in the mobile. I have to them reconnect using the O2 service app

Call the hotline, maybe the router has an issue.

Yeah will do that. Thank you for your time 

Hello ​@Sy21 ,
welcome to our o2 community 😀
Have you managed to reach someone on the hotline yet?
Were they able to help you? 
Kind regards, 
Solveig 

I didn't contact. I thought to wait . But it's not resolving by itself. 

Hello ​@Sy21 ,
what happens if you take the SIM card out of the homespot and put it in a mobile phone?
Will you then have an internet connection?
If there is no fault at your address, please contact the hotline. 
Kind regards, 
Solveig 

I have not tried that. But I have tried connecting other devices like laptop to the WiFi.  But it's not working in those devices also. Once I log into the O2 service app and run the Problemlösung option, WiFi gets again automatically connected back to all the devices. So it's not the problem with my phone. I have checked if there is a störungmeldung in my area. But there is none. 

Hey ​@Sy21 ,

I see, in that case there might very well be an issue with the router itself 😕 to make sure it would be good to quickly check if the SIM from your router is working fine when put into another device, like a phone, as my colleague Solveig wrote. If the SIM works flawlessy in another device and the connection doesn’t break off, it’s a clear sign that the router is defective. 

The next step wouldbe to call our colleagues → o2 contact

We also have an English speaking hotline if you’re not comfortable speaking German 🌼

Kind regards, Rebecca

Good morning ​@Sy21 

Thank you for getting back in touch with your feedback. I'm very happy that your problem has been resolved and that there are no more automatic Wi-Fi interruptions. Hopefully it will stay that way 😊

Feel free to contact us again anytime if we can be of assistance.

Have a great weekend!

Kathi

Hello Community 

I am facing again automatic disconnection of my internet..almost daily...after the last time with the same problem it was working without disconnection for at least a month. But since months it's again back to being disconnected. Am thinking of ending the contract as my contract ends / renews march next year. This is nerve wracking as am paying 30 euros per month for this nonsense. 

6 Month ago it was a WiFi problem not a Mobile problem.

Have you change the wifi channel to check that it is not again a wifi problem?

I have tried both 2.4g and 5g. Every time the WiFi gets disconnected, I have to open the O2 app and click on the problem Lösung Option and follow through the steps to get the WiFi connection back . I also tried to change channels several times as recommended by AI before. Once it is changed the WiFi gets connected. But on the next day the same problem repeats. 

Oh, that is not good news that you have disconnects again, ​@Sy21.

Have you tried to change the SIM from your router into a smartphone to see if in that device there are also disconnects like when using the SIM card in your router?

Best Regards,

Gerrit