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  • October 2, 2023
  • 2 Antworten
  • 49 Aufrufe
I
Besucher:in

Hi i ordered an iphone15pro in the o2 shop last friday and i want to cancel it. i already sent an email but there's still no reply. i already paid for the down payment vie credit card. how long will the cancellation process take place?

Lösung von o2_Sven

Hello @ikkin ,

welcome to the o2 Community 💙.

If you made an order in a shop in person, then only that shop can actually process a cancellation. So please go and contact that shop as Vilureef already wrote.

 

Kind regards, Sven

2 Antworten

Vilureef
Legende
  • Vilureef
  • October 2, 2023

Hello @ikkin,

Contact the shop. Have you still ordered a mobile phone contract?

Click

Best regards

-
o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • October 5, 2023

Hello @ikkin ,

welcome to the o2 Community 💙.

If you made an order in a shop in person, then only that shop can actually process a cancellation. So please go and contact that shop as Vilureef already wrote.

 

Kind regards, Sven

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