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why can't i top up?


I have tried every way possible to top of my plan for the first time and all i get are errors. direct debits and credit cards and paypal. it’s been an hour of this. paying should be the easy part. what is a method i can use to pay that will definitely work? this has been a ridiculous waste of my time!

Edit o2_Cora 02.06.24: Post moved from → O₂ Prepaid

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You can purchase credit cards or transfer any amount. You can find further information there: https://www.o2online.de/service/guthaben-aufladen/

I tried these they do not work. The direct debit says: The direct debit procedure is currently not possible. … what would cause that? 

Top-up cards not working? Why not, what will be displayed when you want to charge?

Hello @mike3308 ,

welcome to the o2 Community 💙.

Have you used any of these top-up options before and they worked fine back then or was this the first time that you’ve tried this? Did you try a card as Bumer has suggested and did that work or would this also generate some form of error?

 

Best regards, Sven

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