Welcome to the Community @Nihayatul.

If you have a second contract (o2 Free S online) you have to pay for it.

You can cancel the contrag via Fax or Letter:

Fax = 01805571766

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Best regards

Steffem

Thank you  Steffem for your prompt response. Can i know what is the process of cancellation contract? Do i have to fill in any forms to be send at the required address? Thank you

Hi @Nihayatul 

there is no specific form, but it must contain the phone number + signature from the contract owner and when you want to cancel the contract, like “to the next possible time”.

Best regards,

Michi

Dear Sir/Madam,

I am currently under O2 Free M Boost Online and during my purchase, the salesperson gave me another sim card (O2 Free S Online), the contracts  started on 8/10/2024.  So, if I want to terminate both contract, when should i give the notice of termination? and can I do it by visiting the O2 store or should i write down and post the notice of termination to the given address: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Thank you for your time and hope to hear from your side soon. 

Hello @Nihayatul,

if you want to terminate both contracts to the end of the minimum contract term you can send your termination at any point in time before the notice period. You will find this date also on your invoice stated as “Spätester Kündigungstermin”.

If you miss this period the contract(s) extend only for one more month until you send in a termination so it will not run for a long period of time.

You can send your notice of cancelation either via letter, you will find the possibilty to cancel your contracts online on the bottom of every web page (“Vertrag kündigen”). If you do not speak any german I recommend using one of this options so there can be no misunderstandig if you talk to a person.

Regards,

Lars

Hey @o2_Lars, 

Thank you for your fast reply, so just a few question:

1.  Since I have two sim card (O2 Free M Boost Online= Sim 1) and another sim card (O2 Free S Online= Sim 2), then I should fill in the form separately right for both sim cards?
2. May i know, if I send the termination notice now, then my number with O2 will be valid till the end of my contract which is on 8/10/2024? 

Thank you for your fast reply, so just a few questions:

1.  Since I have two sim cards (O2 Free M Boost Online= Sim 1) and another sim card (O2 Free S Online= Sim 2), then I should fill in the form separately right for both sim cards?
2. May I know, if I send the termination notice now, then my number with O2 will still be valid until the end of my contract which is on 8/10/2024? 

Hello @Nihayatul,

not as fast as Lars, but here some answers to your questions

1. Yes, those are two separate contracts. If you send a termination you also have to specify, which phone number you want to cancel.
2. If you cancel a contract, it will run to the end of the minimum contract duration and be cancelled then. If you only have a duration of one month left, it will be valid to the last day of this month. As Lars mentioned, if your minimum contract duration of 24 month ist over, the contract will only extend for one month and will always be extended for one month if you do not cancel it..

I hope this suits you well, let me know if you have any other questions.

Best regards,
Paul