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What is the wait time for eSIM contract start?

  • March 11, 2025
  • 6 Antworten
  • 70 Aufrufe
P
Besucher:in

Good afternoon, I wanted to enquire about the status of my order - I ordered an eSIM card with 2 years contract, I received an email with no order number or anything. I got the information "You will receive a second email shortly with information on how to proceed." but no information at the moment after 2 days, is this normal? What is a typical time of waiting? Thanks!

Edit o2_Antje: Moved from Tarife to English Community 

6 Antworten

Bumer
Legende
  • BumerLegende
  • March 11, 2025

The credit check has not yet been completed. As soon as this is done, you will receive another email. Also check your spam folder.

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • March 13, 2025

Hello ​@PiotrTomczak98,

welcome to our o2 community 🙂

Have you already received a second notification by e-mail from us?

Best Reagrds,

Gerrit

P
Besucher:in
  • PiotrTomczak98
  • Autor
  • Besucher:in
  • March 13, 2025

Hello, unfortunately nothing.

P
Besucher:in
  • PiotrTomczak98
  • Autor
  • Besucher:in
  • March 13, 2025

​@o2_Gerrit Can you help me with this somehow? Should i call the hotline or just keep waiting?

Bumer
Legende
  • BumerLegende
  • March 14, 2025

call the English-speaking hotline.

 

o2_Solveig
o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • March 14, 2025

Hello ​@PiotrTomczak98 ,
unfortunately you are registered here with an interested party login. 
I do not have access to your data. 
The contract must have been confirmed by now. 
Please check again whether you have received confirmation mails from us. 
Please also check your spam folder. 
Otherwise please call the hotline. 🌸
Kind Regards, 
Solveig 

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