Good afternoon, I wanted to enquire about the status of my order - I ordered an eSIM card with 2 years contract, I received an email with no order number or anything. I got the information "You will receive a second email shortly with information on how to proceed." but no information at the moment after 2 days, is this normal? What is a typical time of waiting? Thanks!
Edit o2_Antje: Moved from Tarife to English Community
The credit check has not yet been completed. As soon as this is done, you will receive another email. Also check your spam folder.
Hello
welcome to our o2 community 🙂
Have you already received a second notification by e-mail from us?
Best Reagrds,
Gerrit
Hello
unfortunately you are registered here with an interested party login.
I do not have access to your data.
The contract must have been confirmed by now.
Please check again whether you have received confirmation mails from us.
Please also check your spam folder.
Otherwise please call the hotline. 🌸
Kind Regards,
Solveig
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