I am experiencing an issue with a previously active O2 number that has been deactivated and cannot be reused. This number was associated with several of my social media accounts, and I am seeking assistance in understanding the reason for its deactivation and exploring potential solutions to rectify the situation.
Gelöst
Want to reactivate my O2 prepaid sim
Lösung von o2_Giulia
Hello
welcome to our o2 Community 😀
Unfortunately your SIM-card can’t be reactivated, as it hasn’t been topped up in time.
You can use this form to request a payout of your remaining balance: Guthabenauszahlung
You can port your phone number to another SIM card, either with us or with other providers.
Please let us know if you have any questions on this.
Best regards
Giulia
- 1996 Antworten
I am writing to report an issue with a previously active O2 number that has been deactivated and cannot be reused. This number was associated with several of my social media accounts. It is possible that the deactivation occurred because I failed to recharge my SIM card. What should I do now?
o2_Giulia, 29.11.2024, 16:17: verschoben zu bereits bestehendem Beitrag
- Moderatorin
- 21183 Antworten
- Lösung
Hello
welcome to our o2 Community 😀
Unfortunately your SIM-card can’t be reactivated, as it hasn’t been topped up in time.
You can use this form to request a payout of your remaining balance: Guthabenauszahlung
You can port your phone number to another SIM card, either with us or with other providers.
Please let us know if you have any questions on this.
Best regards
Giulia
Hello @o2_Giulia,
I am writing to request the reactivation of my SIM card for a period of one day. I am unable to change my phone number on several websites because they send one-time passwords (OTPs) to my deactivated number.
If it is not possible to reactivate my SIM card, I would appreciate your advice on how to proceed in this situation.
Thank you.
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