Welcome to our community 

Good day @Abhishek7

You have ordered the sim card online and wait until it arrives, if you have ordered on 20.9 it takes about 3 to 4 days for you to receive it. 

Vg Andi40 

Hello @Abhishek7 , 

welcome to our community! 

Did your sim card arrive?

Is everything as you wished for?

I am happy to help 

Best regards, 

Manuela

Hello @o2_Manuela ,

Thanks for checking. Unfortunately, I haven’t received my sim card yet.

Any chance you happen to have the instructions to get the tracking information? Or even if I can pick it up from the O2 store, that will be helpful.

Thanks,

Abhishek

Hello @Abhishek7 , 

I am sorry for the late reply.

Do you need further support or has your sim card finally arrived?

If you need further help, we can switch to private messaging, because I need your costumer data.

I am looking forward to your reply. 

Best regards, 

Manuela

Hi @o2_Manuela,

That would be super helpful, I am still waiting on the sim card.

Thanks,

Abhishek

Hello @Abhishek7 , 

thank you for your quick reply! 

You will get a private message from o2_Support shortly. 

Best regards. 

Manuela

Hello @Abhishek7 , 

did you receive my private message?

Do you need further support anymore or is everything alright in the meantime?

Did you receive your new ordered sim card?

Best regards, 
Manuela